Frequently Asked Questions

If the below questions and answers do not help you, please feel free to email us at sales@a2btransfers.com.

1. Q.: How do I locate my driver, vehicle or pick-up point?
A.: On confirmation of your booking you will receive a voucher, specifying all the details, a name and number for our local representative within your selected destination will be printed on the Transfer Voucher.

2. Q.: I cannot find my driver, vehicle or pick-up point on arrival?
A.: Please contact the local number or emergency number as specified on the voucher, this is the number for our local representative who will help you.

3. Q: Will the transfer be direct or stop en-route.
A.: Depending on the transfer booked, shuttle and shared transfers will pick-up and drop off people en-route, private transfers provide a direct door to door service.

4. Q: My flight is delayed what do I do?
A: Our local representative monitors all incoming flights and will wait for you if your flight is delayed.

5. Q: May I bring luggage for 10 months, although I’m just staying for a week?
A: Bringing any oversized luggage may incur a local charge, please add a note on the special request section on our booking page ensuring that we are aware of the extra luggage.

6. Q: I want to cancel my booking, how do I cancel?
A: You may cancel your booking at any time using our on-line service under the "AMENDMENTS" link or request cancellation via e-mail sent to admin@a2btransfers.com. Note that a request for cancellation will only be accepted by email, should the Lead Passenger request the cancellation
The following cancellation policy applies. Inside 14 days of the departure date 100% cancellation fees - no monies will be refunded. 15 - 60 days prior to the departure date 25% of the cost of the booking will be charged. Outside of 60 days of departure a 10% administration fee per booking will be charged.

7. Q: Can I amend details on my booking?
A: You can use our online AMENDMENTS section and change most details on your booking. If unsure please contact us at admin@a2btransfers.com

8. Q: I’m travelling to a private property and not to a hotel or apartment, can you help?
A: We cater for the majority of places within the specified resort/city; there are exceptions in Turkey, certain areas in the US and Majorca, please contact us at admin@a2btransfers to confirm the address. If you don’t know the full address we can drop you off at the local tourist office.

9. Q: I decided to book a holiday at last minute and need a transfer?
A: Online bookings can normally be made before 48 hours of departure. If you email admin@a2btransfers.com, we can check availability with our agents and advise promptly.

10. Q: Is it safe to book online?
A: Yes it is, please check the status of our SSL certificate and our privacy policy.

11. Q: Your web site makes provision for Return Transfers FROM the Airport TO the location and FROM the Location back TO the Airport.
How do I go about Booking a Return Transfer FROM the Location TO the Airport and FROM the Airport back TO the Location?
A: 2 separate bookings need to be made. First an outbound transfer needs to be booked, which means you will be transferred from your hotel or apartment to the airport. You will then need to book an inbound transfer which will be from the airport back to your hotel or apartment.